SupportCategory: Learnplus - WPLost password – no page
lelekadolls asked 47 years ago

As we see our clients will not be able to reset their password automatically because this function doesn’t exist in this theme? See screen: https://yadi.sk/i/5s2rL38N3B6g6L 
In addition to it, after Logging the name of the use is on one line with Account, how to fix it? See screen: https://yadi.sk/i/065tRQj23B6h3Y 
Our site: illustrator-uroki.com 

Question Tags:
60 Answers
Trending Templates Support Staff answered 3 years ago

Hello,
The link of lost password is http://illustrator-uroki.com/my-account/lost-password/ and it worked fine. Please check your site.
Thanks.

lelekadolls answered 3 years ago

Ok, thank you for link! But the next step: if the client really losts his password he can’t receive the letter with reset on email. I tried diffferent emails, but the same situation – no letter. How to fix it?

Trending Templates Support Staff answered 3 years ago

Hello,
Please send us your account admin.
Thanks.

lelekadolls replied 3 years ago

Right here? Is it enough privately?
In addition to it, can you see why these words on the same line: https://yadi.sk/i/065tRQj23B6h3Y
And in mobile version, one click on MENU opens the whole menu with sub-categories. Why and how to fix it? https://yadi.sk/i/36SGFlck3Bq9oh

lelekadolls replied 3 years ago

Right here? Is it enough privately?
In addition to it, can you see why these words on the same line: https://yadi.sk/i/065tRQj23B6h3Y
And in mobile version, one click on MENU opens the whole menu with sub-categories. Why and how to fix it? https://yadi.sk/i/36SGFlck3Bq9oh

Trending Templates Support Staff answered 3 years ago

Hello,

  1. Please try use contact form 7 to send an email. If it can’t send, please contact your hosting provider to ask this, maybe they didn’t open port to send email.
  2. This is our design. What do you want?
  3. This is our design. What do you want?

Thanks.

lelekadolls replied 3 years ago

Hi, thank you!
1) ok, we will solve with our hosting provider
2) after loging in our our user, instead of the word “Account” we want to see the name of the user, or his name and the word “Account” on two lines, not all together. Right now it’s like a mess.
3) in mobile version – we want to see the list of MAIN categories. And sub-categories have to open after the click on the main category. How to do it? This is more suitable for our users.

Trending Templates Support Staff answered 3 years ago

Hello,
2, 3: Thank you for your suggestion. We will try to add them in the next versions.
Thanks.

lelekadolls answered 3 years ago

How can we receive this NEXT VERSION without such bugs?
Next question: we purchase LearnDash plugin. If we decide to show our video from youtube, how can we hide the youtube mark and link?

lelekadolls replied 3 years ago

If to use VIDEO from mediafiles, how we can upload video more than 30 Mb? It’s toooooo small for a lesson

Trending Templates Support Staff answered 3 years ago

Hi,
All questions of LearnDash plugin, please contact supporter of this plugin. They will help you resolve them.

LearnDash Learning Management System for WordPress


Thanks.

lelekadolls answered 3 years ago

Are you a REAL SUPPORT or just joking? Our requirements are very basic and these amendments should be easy to rectify. We have purchased your product for a specific use and expect to have a reasonable service from you to make sure that your product works. Instead of sending me the meaningless note thanking me for my suggestions and sending me to any OTHER SUPPORT (hosting, LearnDash, anyone, but not you!), why don’t we try to cooperate together and make your product WORK?

  1. ABOUT USER REGISTRATION: after registration, our user receives an email from WordPress – see screen: https://yadi.sk/i/DI7B9SsC3DMbLc
    How to fix it and to write the name of our administrator Elina Ellis?
  2. ABOUT THE NAME of user instead of Account word: I am afraid we are not prepared to wait till the next version. How can we fix it by ourselves? Adding any code?
  3. ABOUT MOBILE MENU: I am not sure that long-long list of all subcategories is your DESIGN. As I see in your promotional info, you CLEAR UNDERSTAND, that is’t not suitable for anyone. So, we want menu as on YOUR SCREEN: https://yadi.sk/i/ZJ6dSK_l3DMdeA
    There is only main categories. The same situation with your support site – mobile version looks like this: https://yadi.sk/i/FozW_CA13DMiJB – subcategories are hiden. So, if our user wants to see more, he has to click and will see sub-categories. How to do exactly as on your screen???
  4. ABOUT FILE SIZE FOR UPLOADING: I am not talking about LearnDash now, I am asking about files in your MEDIAFILES – I can upload only max.size 30Mb, where I can increase it?

I will be looking forward to your reply with great anticipation.

Trending Templates Support Staff answered 3 years ago

Hello,
All questions of LearnDash plugin, please contact supporter of this plugin. It means this plugin is a good plugin and you purchased it. To better for you, you need to contact author’s plugin, because they wrote this plugin, so it is easy to help you.

  1. You can follow articles below:
    1. https://premium.wpmudev.org/blog/wordpress-notification-email-address/?mkpp=b&utm_expid=3606929-97.J2zL7V7mQbSNQDPrXwvBgQ.1&utm_referrer=https%3A%2F%2Fwww.google.com.vn%2F
    2. https://www.daretothink.co.uk/change-default-wordpress-email-address/
  2. There are many files need to change, so it is difficult to send you code here
  3. There are many files need to change, so it is difficult to send you code here
  4. This is an issue in your hosting, so you need to contact with hosting provider. They will help you increase it or see the article below:
    1. http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Thanks.

lelekadolls answered 3 years ago

About questions:

  1. Solved
  2. Unsolved, how can I receive the new version of theme withou this bug?
  3. Unsolved, how can I receive the new version of theme without this bug?
  4. Unsolved, discussing with hosting provider
  5. We have the theme in Russian language, but some buttons are still in English, how to fix it:
    – in block of comments: https://yadi.sk/i/ywAGFiz23DefpZ – how to change it?
    – in block of footer: https://yadi.sk/i/40JacbMW3Dekdd – how to change it?
    – in Blog block on the main page: https://yadi.sk/i/8hMEGKw-3DemJ3 – how to change it?
    – in Blog page: https://yadi.sk/i/uF2YU5WW3Demr3 – how to change it?
    – in Search: https://yadi.sk/i/dl38eeJ93Deq9A
    – in Courses List: https://yadi.sk/i/8vX6DOIv3DenCv – how to change it?
    – in Course feedback: https://yadi.sk/i/v3l_VDst3Deosi
  6. And how to install the picture between Course Feedback and Other Courses – it’s invisible because there is a link to your demo, where to install our link? https://yadi.sk/i/v3l_VDst3Deosi
  7. How to change the list of links in META? – https://yadi.sk/i/qhMKS7093DenRy
  8. How to make INSTAGRAM stream instead of Twitter in footer? https://yadi.sk/i/ou14d0eK3Denpk
Trending Templates Support Staff answered 3 years ago

Hello,
2, 3: We will update them in next versions of the theme.
5. 

  • in block of comments: You can use Loco Translate plugin to translate the theme.
  • in block of footer: Please go to Appearance > Widget > Footer 1 and change the content of this widgets here
  • All rest: You can use Loco Translate plugin to translate the theme and LearnPlus VC addon

6. Please go to Appearance > Theme Options > LMS > Course Related Image and upload your images.
7. This is a default widget of WordPress and it only show  Login, RSS, & WordPress.org links. So you can’t change it.
http://prntscr.com/e6syqb
8. You can use the plugin below https://wordpress.org/plugins/wp-instagram-widget/screenshots/ and go to Appearance > Widgets > Footer 3 and drag this widget here.
Thanks.

lelekadolls answered 3 years ago

Thank you for your support!
4, 5, 6, 7, 8 – solved! Thank you very much!
Next questions:
9. If we want to show Cart in our TOPBAR RIGHT – just one word “Cart” and number of products, which our customer decides to buy, we see very WIDE BLOCK like that: https://yadi.sk/i/1JmpyjLk3DpANr  – how to fix it? How to hide the product, and show just “cart” and a number of products?
10. When we allowed registration on our site to anyone, we had a lot of spammers and bots. How to filter them in future? Can you recommend any plugin with capcha or something? What is better?
 11. Where to change these blocks below footer? https://yadi.sk/i/RQLZf_kU3DpBV4
Thank you in advance!
 
 

lelekadolls replied 3 years ago

Oh, by the way, if we can translate the word “ACCOUNT” with LocoTranslatePlugin, can we write there any code to show user’s name? May be it will solve our problem no.2?

lelekadolls replied 3 years ago

Screen: https://yadi.sk/i/6kW2v0eQ3DpCeQ

Trending Templates Support Staff answered 3 years ago

Hello,
9. The theme doesn’t support icon cart on the top bar. If you want, you need to use the child theme to the theme
10. You can use https://wordpress.org/plugins/captcha/screenshots/ plugin 
11. Please go to Appearance > Theme Options > Footer to change footer copyright and Go to Appearance > Menus >Footer Menu to change your menus.
Thanks.

lelekadolls answered 3 years ago

Thank you for your support! 
9. we want to use only one word “CART” in TopbarRight – is it really impossible? In any way?
10. 11 – solved
12. We use Loco Translate Plugin – can we write any code with user’s name (like %username) instead of translation? with the aim to show user’s name instead of “Account” word
14. In your main page there is a block with MISSION, but words here are cutted, see screenshot:  https://yadi.sk/i/023lHLYC3E2X6r – how to fix it?
15. We want to change speed in this MISSION block, but we can’t save our changes. Default is 1.5s, how to make 2.5s?
16. This MISSION block is terrible in mobile version, it doesn’t allow to go below, how to fix it? Look: illustrator-uroki.com
17. Before purchasing, we asked THEME AUTHOR about possibility to show the main slider in mobile version. He said it’s possible – how to do it? Or just one slide. Or, if it’s not possible, how to start with COURSES block?
Thank you in advance!
 

Trending Templates Support Staff answered 3 years ago

Hello,
9. You can use Widget Text with custom HTML: <a href = “http://illustrator-uroki.com/cart/”>View Cart</a>
12. It is impossible, because this plugin only translate text, can’t get the user logged in.
14. Please update the latest version of the theme.
15. We will try to add a new option allow you do it.
16. We checked on our mobile, and it worked. Please send us the screenshot?
17. Please edit this page and follow the screenshot below:
http://prntscr.com/e8vzb8
Thanks.

lelekadolls answered 3 years ago

14. We have the Latest Version of the theme, but the text in block MISSION is cutted. How to fix it?
15. We have to change it now. There is no time to wait till new options from you. We just need to change Default Speed – where is it in FTP or CSS – the name of file?
16. 17. Solved
18. We start to fulfill our goods in WooCommerce, but as we see, the full cost and discount price in RUB look very unpleasant. How to write just “руб” ? See screenshot: https://yadi.sk/i/pyzfyxKX3ECnX6 
19. How to change COLOURS of the full price and discount price in WooCommerce plugin? 
20. Questions about FORUMS we have to ask to LearnDash or to you?

Trending Templates Support Staff answered 3 years ago

14. Please update the latest version of LearnPlus VC Addons plugin.
15. You can go to LearnPlus VC addons > assets > js > frontend.js > initBxSlider and change your speed. After that copy the content of frontend.js to frontend.min.js
http://prntscr.com/eaxolw
18. You can use the custom CSS below:
.woocommerce ul.products li.product .price del span,
.woocommerce ul.products li.product .price del { display: inline-block}
19. You can use the custom CSS below:
.woocommerce ul.products li.product .price del { opacity: 1; color: #ccc}
.woocommerce ul.products li.product .price ins { color: red}
20. Let us know your question, if it is possible, we will help you. If not you need to contact this plugin. Because we only style this plugin with style of the theme.
 
Thanks.
 

lelekadolls answered 3 years ago

14. I have found this plugin, but how to update it if it’s not ask to be updated? https://yadi.sk/i/nJjwqmaB3EKJsB
15. I have changed the speed to 2000 – nothing, to 10 000 – nothing. So, it doesn’t work. How to change the speed of this block? I see default – 1,5sec, I need 3sec
18. Price with discount in one line – it’s solved, but the full price have to be crossed out, how to do it?
19. thank you, how to make the price with discount bold?
 

Trending Templates Support Staff answered 3 years ago

Hi,
14. You can deactivate and delete this plugin after that install it again.
15. Please send us your account FTP, website and the speed you want to change. I will help you change it.
18. We checked your site and no problem. Please send us the screenshot.
19.
.woocommerce ul.products li.product .price ins { font-weight: 700}
 
Thanks.

lelekadolls answered 3 years ago

14. If we delete the plugin LearnPlus VC Addons where we can get it to install?
15. solved
18. We need to cross the old price – https://yadi.sk/i/fhd7VbXG3EXvKa – how to do it?
19. We did it https://yadi.sk/i/2dgmT-cx3EXyR9 – but it’s not bold: http://illustrator-uroki.com/shop/
20. How to write in russian РУБ instead of this https://yadi.sk/i/aHju9CGC3EXyq9 
 
 

lelekadolls replied 3 years ago

20. Solved

Trending Templates Support Staff answered 3 years ago

Hi,
14. You will see notice all plugins need to install on the top page. Read our documentation to know how to install plugin included.
18. You can use the custom CSS below
.woocommerce ul.products li.product .price del span, .woocommerce ul.products li.product .price del { text-decoration: line-through;}
19. You can use the custom CSS below
.woocommerce ul.products li.product .price ins span{ font-weight: 700}
Thanks.

lelekadolls answered 3 years ago

14. It’s risky to delete if we don’t have the file to install. Can you send me the file to install this plugin?
18. 19. We did as you said https://yadi.sk/i/8kmcde8o3EyL8y – but some questions are not solved, the old price is not crossed, new price are not bold, why? https://yadi.sk/i/8kmcde8o3EyL8y

Trending Templates Support Staff answered 3 years ago

Hi,
14. This is the link: 

https://www.trendingtemplates.com/demos/wp-learnplus/plugins/learnplus-vc-addons.zip

18, 19. Please send us your account admin and website, we will help you check it.

Thanks.

lelekadolls answered 3 years ago

Hi,
14. we deleted the plugin LearnPlus VC Addons, installed it from the notification from the top page – nothing. We deleted the plugin again and installed it with your link – nothing. As you see, the text is cutted: https://yadi.sk/i/023lHLYC3E2X6r 
18, 19 – solved.

Trending Templates Support Staff answered 3 years ago

Hello,
Please send us your account admin and website again, we will help you check it.
Thanks.

lelekadolls answered 3 years ago

Unfortunately, previous time, when we sent personal info privately to Support (of other theme), in this day we have received a lot of viruses and problems. So, sorry, but it’s too risky. 
About questions:
14. Strange that it can’t be solved without your intervention.
21 (new). The price of Course are with code of currency. See screenshot: https://yadi.sk/i/DyFF6RsH3GSAb2 We sent this question to LearnDash, but they answered that it’s your theme. How to solve it? We wrote RUB into LearnDash courses settings: https://yadi.sk/i/JXJv0Avb3GSAsL  (problem page: http://illustrator-uroki.com/courses/kak-sozdat-knigu/ )
22. Right now we have the only opportunity to sell Courses in russian rub through WooCommerce Shop. You theme helped us to integrate WooCommerce with LearnDash easily, but clients doesn’t like to see TWO different pages of one Course. Is it possible to click on button in LearnDash Course (see screenshot https://yadi.sk/i/0coIS4Hp3GSAvk ) and to get into the WooCommerce Cart with this Course ? 
– link of this sample Course in LearnDash courses list: http://illustrator-uroki.com/courses/kak-sozdat-knigu/ 
– link of the same sample Course in WooCommerce shop: http://illustrator-uroki.com/product/kak-sozdat-knigu/ – we want to get Cart button (or its link) from here.
23. How to change the colour of buttons in LearnDash Courses (Colors swap):
– button GET COURSE https://yadi.sk/i/0coIS4Hp3GSAvk
– button REVIEWS https://yadi.sk/i/bY0JNpEI3GSBDr 
Thank you for your support!

Trending Templates Support Staff answered 3 years ago

Hello,
14. What do you mean?
21.  OK. Please send us your account admin again, we will help you check it.
22. It is impossible, this is an issue of LearnDash and have this way only. Because WooCommerce only buy the product, not course but the product doesn’t have settings of the course.
23. You can use the custom CSS below: 
.course-button #btn-join { color: #fff}
#reviews .btn { color: #fff}
Thanks.

lelekadolls answered 3 years ago

Hi. How to send you admin account in the best secure way? Previous time, when we sent personal info privately to Support (of other theme), in this day we have received a lot of viruses and problems. So, how to send this info to you with garantee security?
The problems, that we can’t solve:
1. In your main page there is a block with MISSION, but words here are cutted, see screenshot:  https://yadi.sk/i/023lHLYC3E2X6r – we install the updated version of LearnPlus VC Addons plugin. How to fix it?
2. We want to change speed in this MISSION block, but we can’t save our changes. Default is 1.5s, how to make 2.5s? Can you fix it?
3. We have to make price BOLD: https://yadi.sk/i/WQf_Ax5O3GZSCy 
4. The price of Course are with code of currency 978, how to change it to RUB? See screenshot: https://yadi.sk/i/DyFF6RsH3GSAb2 We sent this question to LearnDash, but they answered that it’s your theme. How to solve it? We wrote RUB into LearnDash courses settings: https://yadi.sk/i/JXJv0Avb3GSAsL  (problem page: http://illustrator-uroki.com/courses/kak-sozdat-knigu/ )
5. Change the color of the buttons with each other in LearnDash Courses (Colors swap):
– button GET COURSE https://yadi.sk/i/0coIS4Hp3GSAvk
– button REVIEWS https://yadi.sk/i/bY0JNpEI3GSBDr 
Thank you for your support! 
 

Trending Templates Support Staff answered 3 years ago

Hello,
You can send your information and check only me & admin, your information will be private. We accessed many websites and there are not any site have viruses
Thanks.

Trending Templates Support Staff answered 3 years ago

Hello,

  1. It is working now.
  2. It is impossible now. Because if you change the theme, when you update the theme, all your changes will be lost.
  3. It is working now.
  4. Please send us your FTP, we need it to find the reason of this issue.
  5. You can use the custom CSS below: .course-button #btn-join { color: #fff}
    #reviews .btn { color: #fff}
  6. You can use the custom CSS below: .woocommerce ul.products li.product .star-rating{display: none}
  7. This is a text in Woocommerce plugin and we don’t know why it is not translated. But you can use copy the code below to function.php of the child theme and activate it
     

    add_filter(‘woocommerce_product_add_to_cart_text’, ‘learnplus_product_add_to_cart_text’, 20, 2);

    function learnplus_product_add_to_cart_text($text, $this) {
    $text = $this->is_purchasable() && $this->is_in_stock() ? __( 'КУПИТЬ', 'learnplus' ) : __( 'Read more', 'learnplus' );
    }
  8. We are working to update the theme to compatible with Woocommerce 3.0.1 and it will be released soon
  9. Did you translate LearnDash plugin?
  10. Please send us the link of this issue.
  11. This is a default function, and it will be get here: http://en.gravatar.com/
  12. You can use the custom CSS below: #bbpress-forums .bbp-topic-revision-log{ display: none}

Thanks.

Trending Templates Support Staff answered 3 years ago

Hello,
2. We will try to do it in next version
4, 7 We can’t access your FTP. Please check it again or send us Cpanel
5. #reviews .btn { background-color: #428992;border-color:#428992}
6. The rate is removed. http://prntscr.com/evdyr9
8. The theme updated, please update the latest version.
9, 10. You can go to sfwd-lms(LearnDash plugin) > includes > vendor > wp-pro-quiz > languages > and open your language file or add a new language and translate it.
11.You can use this plugin: https://wordpress.org/plugins/wp-user-avatar/
12. It is removed.
http://prntscr.com/evdzjr
Thanks.

Trending Templates Support Staff answered 3 years ago

Hello,
4.7. It is working now, but we can’t remove (,00) because when you save the change, it auto add. We think this is an issue of the plugin.
9, 10. We can’t use Loco Translate plugin, because it will not see them. The learndash plugin used vendor plugin and included it, so you need to go to sfwd-lms(LearnDash plugin) > includes > vendor > wp-pro-quiz > languages to create your language.You can use poedit.net. to translate it.
http://prntscr.com/exabvw
Thanks.
 

lelekadolls answered 3 years ago

4.Thank you, yes, it works.
7. In WooCommerce Shop http://illustrator-uroki.com/shop/ if the item is marked as Course, the button doesn’t want to be translated: https://yadi.sk/i/Tug4SYJl3H4EFv – no Loco, no Poedit is able to translate it. Do we have to write about this problem to LearnDash? But it’s WooCommerce page. 
10. In LearnDash Courses – QUIZ design – you have to change the COLOUR of text on buttons, because it’s invisible. Text has to be white colour: https://yadi.sk/i/RkxazfgW3GniiS and https://yadi.sk/i/RRoGwfGL3Gniwr and https://yadi.sk/i/D6TsTbW53Gnj83 
14. After payment: how to redirect participants to the purchased Course? (not to shop)
15. After payment: how to make the AUTO-LETTER to the participant with the main links to the purchased Course? 
Thank you for your support!

Trending Templates Support Staff answered 3 years ago

Hello,
7. This is a text in Woocommerce plugin and we don’t know why it is not translated. But you can use copy the code below to function.php of the child theme and activate it

 

add_filter(‘woocommerce_product_add_to_cart_text’, ‘learnplus_product_add_to_cart_text’, 20, 2);

function learnplus_product_add_to_cart_text($text, $this) {
$text = $this->is_purchasable() && $this->is_in_stock() ? __( 'КУПИТЬ', 'learnplus' ) : __( 'Read more', 'learnplus' );
}
 

10. You can use the custom CSS below:
#reviews .btn { color: #ffffff;}
14. It is impossible LearnDash just compatible WooCommerce to buy a course via product, WooCommerce doesn’t support courses manager.
15. What do you mean?
Thanks.

Trending Templates Support Staff answered 2 years ago

 Hello,
7. it works. You need to Loco Translate > LearnDash WooCommerce Integration to translate this text.2
10. Please send the link that has this text
15, Please contact with LeanDash plugin, they will help you resolve it.
16. You can use the custom CSS below: .navbar-toggle .fa { font-size: 31px }
17, 18. This is not the function of the theme, you need to ask the author of this plugin.
 
Thanks.

lelekadolls answered 2 years ago

Hi! 
7. It really works! Thanks!
10. The link is: http://illustrator-uroki.com/quizzes/test_seminar1/ – it is QUIZ – and text are invisible on the buttons! https://yadi.sk/i/RkxazfgW3GniiS and https://yadi.sk/i/RRoGwfGL3Gniwr and https://yadi.sk/i/D6TsTbW53Gnj83 
16. We did, but the mobile MAIN MENU is not bigger. How to enlarge the text in it?
19. We installed WP AVATAR as you advised (https://wordpress.org/plugins/wp-user-avatar/), but there is no function of avatar adding on the profile page. How to add this function for our participants? 

lelekadolls replied 2 years ago

20. We created the Certificate, but it doesn’t work with Russian language. Our clients receive such picture: https://yadi.sk/i/FY7WLF9Z3HJuZE with a lot of questions instead of Russian letters. How to fix it?

lelekadolls answered 2 years ago

We were waiting 2 days, so, again:

10. The link is: http://illustrator-uroki.com/quizzes/test_seminar1/ – it is QUIZ – and text are invisible on the buttons! https://yadi.sk/i/RkxazfgW3GniiS and https://yadi.sk/i/RRoGwfGL3Gniwr and https://yadi.sk/i/D6TsTbW53Gnj83 

16. We did, but the mobile MAIN MENU is not bigger. How to enlarge the text in it?

19. We installed WP AVATAR as you advised (https://wordpress.org/plugins/wp-user-avatar/), but there is no function of avatar adding on the profile page. How to add this function for our participants? 
 
20. We created the Certificate, but it doesn’t work with Russian language. Our clients receive such picture: https://yadi.sk/i/FY7WLF9Z3HJuZE with a lot of questions instead of Russian letters. How to fix it?
 
21. Today we have noticed that you install LearnPlus Child Theme – and now every page of the WP site downloads TOO HARD! You have to check: http://illustrator-uroki.com or blog page: http://illustrator-uroki.com/10-prichin-stat-illyustratorom/ SOLVE THIS PROBLEM! Our site works correctly, what have happened now???
Don’t say that it’s a problem of hosting. Hosting is ok, because we have some pages with other CMR, for example: http://illustrator-uroki.com/main – there is no problem at all.
 
22. AND AGAIN: after you install Child Theme, we have the same problem with Mission Block – the text is cutted AGAIN!!!! https://yadi.sk/i/p4OEbPc33HMR26 and the speed of this block is too fast. How to slow down it again?
It’s terrible! We have to solve all previous questions again? 
 
23. We can’t see comments: https://yadi.sk/i/XuXNLJ2G3HMRGP – the page: http://illustrator-uroki.com/10-prichin-stat-illyustratorom/ – you have to see 1 comments but there is no one ((.
 
After you installation of Child Theme, we lost our logo, so, we have to install it again. You just need to know that this changes harmed the site and we have to check the work of all systems and plugins again (((. 

Trending Templates Support Staff answered 2 years ago

10, 16. They are worked.
19. It seems it worked: http://prntscr.com/f0vpml
20. Please send us the account that has Certificate, we will help you check it.
21, 22. We activated the parent theme. Please check your site again.
23. It seems the author is wrong. How did you add this comment?
Thanks.

Trending Templates Support Staff answered 2 years ago

Hello,
16. You can use the custom CSS below:
@media (max-width: 991px) {
.site-header .primary-nav .menu li > a { font-size: 18px}
}
19. It seems this plugin only supports in the backend, so you can’t have this function in the profile pape.
20. Please contact with the author of learndash plugin to ask this. 
Thanks.
 

Trending Templates Support Staff answered 2 years ago

Hello,
20. We activated Twenty Sixteen(this is default theme in WordPress.org) and it doesn’t work. We think this is the function of LearnDash plugin. We can’t check it.
Thanks.

lelekadolls answered 2 years ago

Next question: 
When you are on the page of any course, you can’t go to other courses below, clicking on the photo. So, click on a photo doesn’t work (only on a title). How to fix it? For example: http://illustrator-uroki.com/courses/kak-sozdat-knigu/ 

Trending Templates Support Staff answered 2 years ago

OK. We will update this in next version.
Thanks.

Trending Templates Support Staff answered 2 years ago

Hello,

  1. This form is built by Contact Form 7 plugin, so you will need to make sure you have a functioning mail server setup there. You can ask your hosting provider to this.
  2. Go to Contact > Contact Forms > edit the form you used for this > click to Message and change your messages. http://prntscr.com/f651t1
  3. This is a function of WooCommerce plugin, You can edit a product and choose Product Type.
  4. This is a function of WooCommerce plugin, You can edit a product and choose Product Type.
  5. Sorry, What do you mean?
  6. You can use the custom CSS below: #bbpress-forums li.bbp-body .topic .bbp-reply-author img.avatar {width: 100px; height: auto }
  7. We only compatible this plugin, so we can’t add them.
  8. This is a function of LearnDash plugin, please contact the author of this plugin.

We only update the parent theme, so you need to use the child theme to custom the theme.
Thanks.

lelekadolls answered 2 years ago

Hi! We have new problem: if the Participant are logged in and he wants to write a review about the Course, he can’t do it, because he can’t see any rate stars: http://illustrator-uroki.com/courses/kak-sozdat-knigu/ So, THE PROBLEM IS: the Participant CAN”T WRITE A REVIEW!
Where are these stars and how to fix it?
But be very careful, please, our project are activated, there are a lot of people, so, don’t use any child theme or something. 
Thank you in advance!

Trending Templates Support Staff answered 2 years ago

Hello,
Please send us your account admin again, we will help you check it.
Thanks.

lelekadolls answered 2 years ago

Hi! We’ve sent the info 4 days ago, so, we decide to remind about our question.
Thank you in advance!

Trending Templates Support Staff answered 2 years ago

Hello,
We checked your site and it seems this issue is bug. We will fix it in next version.
Thanks.

lelekadolls answered 2 years ago

Wow, and what to do right now? We are receiving many letter per day about this bug!
How to switch off STARS in REVIEWS of courses temporarily? We have to give the possibility to our Participants to leave a review!
 
Next Problem: when we bought this theme we hoped that everything is secure, but not – every video is easy open even without paid. How to close the possibility to open direct video link? How to close the possibility to see the full list of content, uploaded files? How to close the indexing of pages with materials by search engines? This issues doesn’t solved.
 

Trending Templates Support Staff answered 2 years ago

Hello,
Can you please send us the link of this issue?
Thanks.

Trending Templates Support Staff answered 2 years ago

Hello,

  1. We said that we will update this in next version.
  2. We checked your site and didn’t see any video when we don’t log in. What do you mean?

Thanks.

lelekadolls answered 2 years ago

Some questions:

  1. Our klients still can’t leave a REVIEW about the course. 2 months ago you said that you will update this in next version. When?
  2. On this page we want to add comments. How to do that? http://illustrator-uroki.com/den-krokodila/
  3. The edition of the text on this page is not good, how to add margins from the edge? http://illustrator-uroki.com/den-krokodila/ 

Thank you in advance for urgent help!

Trending Templates Support Staff answered 2 years ago

Hello,
The theme is updated, please update the latest version of the theme.
Thanks.

lelekadolls answered 2 years ago

Oh, no, you answer so quick, but what about these URGENT QUESTIONS!!! 

  1. On this page we want to add comments. How to do that? http://illustrator-uroki.com/den-krokodila/
  2. The edition of the text on this page is not good, how to add margins from the edge? http://illustrator-uroki.com/den-krokodila/ 

Please, answer urgently! Thank you in advance!

lelekadolls replied 2 years ago

ok, don’t add comments. But we need to add margins from the edge of the page with our text. How to do that?

lelekadolls answered 2 years ago

DEAR SIRS!
THIS QUESTION IS NOT SO DIFFICULT, BUT YOU KNOW YOUR THEME: 
We have to work with this page tomorrow, so, we have no time, please answer: HOW TO MAKE MARGINS (left and right) on page: http://illustrator-uroki.com/den-krokodila/ 
Our text is very close to the edge. The type of page: BOXED CONTENT.
THANK YOU IN ADVANCE!!!!!

lelekadolls answered 2 years ago

Ok, I have found the information in Internet how to make margins.
So, the question about UPDATE VERSION of theme is open.
I don’t see any suggestions from the system to update. It means that our version is updated already? So, why our clients can’t leave the reviews?

Trending Templates Support Staff answered 2 years ago

There are 2 ways to update your theme

Important: After updating the theme, all your content such as pages, options, images and posts will not be lost or erased by doing this. However, any customizations to the theme’s core files, such as PHP files, language files will be lost. So you need to the child theme to customize the theme and backup the lang file if you translated the theme.

Method 1: Automatic Updates via The Envato Market Plugin
The Envato Market plugin can install WordPress themes and plugins purchased from ThemeForest & CodeCanyon by connecting with the Envato Market API using a secure OAuth personal token. Once your themes & plugins are installed WordPress will periodically check for updates, so keeping your items up to date is as simple as a few clicks.
Step 1 – Download WP Envato Market  plugin.
Step 2 – Install and Active the plugin. 
Step 3 – If you translated the theme and the language files are in themes/learnplus/lang/, you need to upload them to  wp-content/languages/themes/ If not, After updating the theme, any customizations to the theme’s core files, such as PHP files, language files will be lost.
Step 4 – Click the Envato Market‘ menu in WordPress and connect to the API.
 
Method 2: Automatic Updates Via Envato Toolkit
The Envato Toolkit is a great plugin created by Envato so you can update any ThemeForest theme right via your WordPress dashboard.
Step 1 – Download Envato WordPress Toolkit  plugin.
Step 2 – Install and Active the plugin. 
Step 3 – If you translated the theme and the language files are in themes/learnplus/lang/, you need to upload them to  wp-content/languages/themes/ If not, After updating the theme, any customizations to the theme’s core files, such as PHP files, language files will be lost.
Step 4 – Click the Envato Market menu in WordPress and connect to the API.
 
 

lelekadolls answered 2 years ago

Hi! Thank you for an answer, but all these methods sound too dificult for us. We customised our theme and translate it to Russian, and do a lot of other things (with your help), BUT we have found a bug that our clients can’t leave the reviews and that is the ONLY REASON why we need to update the theme. We need this function to work correctly. Can you do that? It’s not our fault that this function can’t work, but our site is ACTIVE now and we have a lot of courses and clients in progress of work, so, we can’t spoil anything and to stop the site. If you know how to update CAREFULLY, can you do it?

Trending Templates Support Staff answered 2 years ago

Hello,
Don’t worry,  After updating the theme, all your content such as pages, options, images and posts will not be lost or erased by doing this. However, any customizations to the theme’s core files, such as PHP files, language files will be lost. So you need to the child theme to customize the theme and backup the lang file if you translated the theme. 
Thanks.

lelekadolls answered 2 years ago

Thank you for your answer. But the question is: CAN YOU DO UPDATING of the theme without any lost (any files, any translations and so on)? If we will send you admin and hosting detalis.
The problem is: we are not sure that we will do everything correctly and we are afraid of doing it by ourselves. But it’s not our fault that Reviews doesn’t work, we need it. 

Trending Templates Support Staff answered 2 years ago

Hello,
We don’t know you change any files of the theme. So, we can’t help you do it. You can read the guide to update, if you didn’t change any files in the theme, you can update normally.
Thanlks

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